Find below:

-COVID Policies & Procedures 

-Price Increase Announcement 

For Infrared Sauna Update click here 

Opening Date & Information click here

COVID-19

Information & updates 

Hand Hygiene
Woman with Protective Mask
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Personal Hygiene

COVID 19 Policies & Procedures

We wanted to share with you some details regarding the changes we have made and the policies and protocols we have implemented.

 

So, what can you expect?

 

Pre-screening:

  • We will be in contact with you 1-2 days prior to your appointment to ask you a series of COVID-19 related health questions.

 

When you arrive:

 

Timing:

  • When you arrive we ask that you remain in your vehicle until 5 min prior to your appointment. This is so we can limit our occupancy numbers and the interactions between clients within our space.

  • New clients will still be asked to come 10 min prior to their appointment

  • Please don’t come late. With increased cleaning protocol between appointments we are not able to extend appointments to accommodate late arrivals.

 

  • Please come alone to your appointments. If a parent, guardian, or aid is required they will have to follow screening protocol and if possible, should wait in the vehicle during your appointment.

 

  • Please try to limit what you bring with you. Your belongings, including jackets, will have to accompany you into the treatment room.

 

  • Please maintain a physical distance of 2 meters from staff and other clients. We have reworked our space and have posted signage to allow for distancing while checking in, out and while seated in our waiting room.

 

Check In:

  • You will be asked to use hand sanitizer

  • Mask use is mandatory for the duration of your visit. We encourage you to bring your own but if you do not have one, one will be provided to you.

  • Before every appointment you will verbally confirm a COVID-19 health questionnaire

 

Some other things to note:

  • At this time we are not able to serve tea or water. We recommend you bring your own with you.

 

Sickness

The most important thing to do is to cancel when you are sick. If you have symptoms of COVID-19 including:

  • fever, fatigue, dry cough, difficulty breathing, sore throat or a loss of smell or taste, please call us to cancel.

  • If you have had close contact with an individual who has a confirmed or presumptive diagnosis of COVID-19 please call to cancel.

  • Our staff will also follow AHS isolation requirements should they develop symptoms.



**We know this may mean we have to cancel weeks worth of appointments without notice or this could also mean we are without a receptionist on a given shift. We appreciate your understanding in these situations.

 

Steps we are taking to keep you safe:

 

Cleaning:

We are introducing enhanced cleaning/sanitation between clients. Although these have always been things we have done, we are increasing the frequency and taking extra care at this time to wipe down anything that a client may have come into contact with. This includes: chairs, light switches, door knobs, counter tops, vinyl pillow and table covers, point of sale machines, pens, clipboards etc.

 

Staff:

  • Our staff will also go through daily screening prior to arriving at work.

  • Our massage therapists and support staff will wear PPE for every treatment. At minimum medical/surgical masks, but as long as supplies are available, KN95 masks will be worn. 

  • Our massage therapists (and support staff) will follow proper hand hygiene protocols. They will NOT be wearing gloves during treatments.

 

Although this is just a snap shot of what we will be doing, we are happy to answer any specific questions you have. Please send us an email to info@3leaf.ca with your inquiries

Lastly, we just want to say, we know that things are going to feel different (they do for us too!) 

 

It is going to feel different to not come early and enjoy a cup of tea in our waiting room.

 

It is going to feel different to see our plexiglass stations and be asked to physically distance while in our space.

 

You will notice some new furniture and the new looks our massage therapists will be sporting. 

 

But mostly, we know that it is going take time to get used to having a massage while wearing a mask. 

 

We are in the business of trying to make our clients feel better... our goal has always been working towards greater health and wellness for our clients. We work with clients who range in age and vulnerability. From chronic conditions and compromised immune systems to clients seeking general relaxation. 

 

Working safely with our clients means we wear a mask to protect you, but we also need you to wear one to protect us ... and ultimately to protect those we serve after you, who need to be protected. 

Those who would prefer to stay home but know the conditions they have, that put them at risk, are also the reason they seek out our services. They need a safe place to find pain relief and care.

 

We know it will feel different, but we are committed to continuing to uphold the same level of customer service. 

 

We appreciate you understanding as we do our best to navigate this time as safety as possible. 

 

Katie Stamm & the 3 Leaf Team