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Current Covid-19 policies and procedures

We wanted to share with you some details regarding the changes we have made and the policies and protocols we have implemented.

These are things that have been introduced based on current or past recommendations from AHS and our professional associations. It is important to remember that these are measures that will allow us the ability to provide our services in the safest way possible, for our staff and the clients that we serve, as we continue to navigate COVID-19.

So, what can you expect?


Although the following pre-screening is still an important step in limiting risk for our staff and clientele, we no longer require a response. Instead we ask that prior to your appointment you read through the following (also available on our appointment reminder email) and contact us to cancel if you answer “YES” to any of the following questions.


**Pre-screening - Please read and answer the questions below**

1. Currently, or within the past 5 days have you experienced symptoms of COVID-19, such as:

a. fever

b. a new or changed chronic cough

c. a sore throat that is not related to a known or pre-existing condition

d. a runny nose that is not related to a known or pre-existing condition

e. Nasal congestion that is not related to a known or pre-existing condition

f. Shortness of breath that is not related to a known or pre-existing condition


2. Do any members of your household currently have any of the above symptoms?


3. Have you had a positive COVID-19 test in the last 10 days?


4. Have you had unprotected close contact with individuals who have a confirmed diagnosis of COVID-19 in the last 5 days? (e.g., individuals exposed without appropriate PPE in use)


If you have answered YES to ANY of the questions, please contact us to reschedule your appointment.

(*** Please call 780-489-5727 or email our main email to cancel)


  • Please arrive on time (and for new clients 10-15 min prior to your appointment to complete paperwork). With increased cleaning protocol between appointments we are not able to extend appointments to accommodate late arrivals.


The most important thing to do is to cancel when you are sick. If you, or anyone in your household, have symptoms of COVID-19 including:

  • fever, fatigue, dry cough, difficulty breathing, sore throat or a loss of smell or taste, please call us to cancel.

  • If you have had close contact with an individual who has a confirmed or presumptive diagnosis of COVID-19 please call to cancel.

  • Our staff will also follow AHS isolation requirements should they develop symptoms.

**We know this may mean we have to cancel appointments without notice or this could also mean we are without a receptionist on a given shift. We appreciate your understanding in these situations.

Steps we are taking to keep you safe:


We have in place enhanced cleaning/sanitation between clients. Although this cleaning has always been done, we are increasing the frequency of some tasks and taking extra care at this time to wipe down anything that a client may have come into contact with. This includes: chairs, light switches, door knobs, counter tops, vinyl pillow and table covers, point of sale machines, pens, clipboards etc.

Staff Masking update - 

We have made a change to our staff masking policy to allow for optional masking. With this being said, we do respect that everyone has their own comfort level and personal risk factors, and so we are happy to follow your lead. This means, if you arrive wearing a mask, your massage therapist will automatically put one on for your session. They will keep it on, even if you choose to take yours off while on the table.

Please know, we are here to support you and anything we can do to make sure you are comfortable, we are happy to do. 


Although this is just a snap shot of what we will be doing, we are happy to answer any specific questions you have. Please send us an email to with your inquiries

Air Quality:

We are happy to share that we have equipped our treatment rooms with air purifiers.

The AtmosC Air Purifier units feature PFF-9 technology to remove and destroy bacteria, allergens and viruses (yay!) found in the air. They utilize medical grade HEPA filters, activated carbon, and UV light to purify the air.

We know air quality is so important, especially right now, and we are happy to offer this additional layer of protection.

Infrared Sauna


As with all areas of our centre, we have enhanced our cleaning of the infrared sauna. This includes cleaning interior and exterior surfaces of the sauna and adjoining room, airing out the sauna between sessions, as well as further limiting surface contact with the addition of more towels.

The increases in our cleaning protocol unfortunately mean that the time required for each session has almost doubled which has meant that we have had to limit our sauna to 50% occupancy at this time. We know that this will present its own challenges with booking but have tried to find a way to maximize how we utilize the sauna, through set scheduling and limits to pre booking appointments. We have also discontinued all promotional sales of the sauna through 3rd parties so that we can accommodate those that currently hold packages.

Scheduling appointments:

We have worked to create a schedule that optimizes the use of the infrared sauna. We have done this by setting specific start times for booking the sauna and pre planning the time required for cleaning.

We also just want to take a moment and touch on no -shows. In the past we have been very accommodating of missed appointments, however at this time it is even more important that we utilize our time to the best of our ability. This means that missed appointments will result in a loss of a package session. 

With this being said, if you have to cancel due illness or any part of our screening protocol you will not be penalized, as long as you contact us to cancel the appointment. 

Additional Changes –

We have made some changes to the room and what we offer during your session. This includes:

  • Wipeable furniture

  • We have removed all reading material and suggest you bring a book or magazine with you.

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