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Current Covid-19 policies and procedures

We wanted to share with you some details regarding the changes we have made and the policies and protocols we have implemented.

These are things that have been introduced based on current or past requirements from AHS and our professional associations. It is important to remember that these are measures that will allow us the ability to resume our services in the safest way possible, for our staff and the clients that we serve, as we continue to navigate COVID-19.

So, what can you expect?

COVID update: Services


  • We will be in contact with you 1-2 days prior to your appointment to ask you a series of COVID-19 related health questions.

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When you arrive:


  • When you arrive we ask that you remain in your vehicle until 5 min prior to your appointment. This is so we can limit our occupancy numbers and the interactions between clients within our space.

  • New clients will still be asked to come 10 min prior to their appointment

  • Please don’t come late. With increased cleaning protocol between appointments we are not able to extend appointments to accommodate late arrivals.

  • Please come alone to your appointments. If a parent, guardian, or aid is required they will have to follow screening protocol and if possible, should wait in the vehicle during your appointment.

  • Please try to limit what you bring with you. Your belongings, including jackets, will have to accompany you into the treatment room.

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Check In:

  • You will be asked to use hand sanitizer

  • Before every appointment you will verbally answer a COVID-19 health questionnaire

  • We encourage mask use in common areas (any area outside of your private treatment room).

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The most important thing to do is to cancel when you are sick. If you have symptoms of COVID-19 including:

  • fever, fatigue, dry cough, difficulty breathing, sore throat or a loss of smell or taste, please call us to cancel.

  • If you have had close contact with an individual who has a confirmed or presumptive diagnosis of COVID-19 please call to cancel.

  • Our staff will also follow AHS isolation requirements should they develop symptoms.

**We know this may mean we have to cancel appointments without notice or this could also mean we are without a receptionist on a given shift. We appreciate your understanding in these situations.

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Steps we are taking to keep you safe:


We are introducing enhanced cleaning/sanitation between clients. Although these have always been things we have done, we are increasing the frequency and taking extra care at this time to wipe down anything that a client may have come into contact with. This includes: chairs, light switches, door knobs, counter tops, vinyl pillow and table covers, point of sale machines, pens, clipboards etc.


  • Our staff will also go through daily screening prior to arriving at work

  • Our massage therapists and support staff will wear PPE. At minimum medical/surgical masks, but as long as supplies are available, KN95 masks will be worn.

  • Our massage therapists (and support staff) will follow proper hand hygiene protocols. They will NOT be wearing gloves during treatments.

Although this is just a snap shot of what we will be doing, we are happy to answer any specific questions you have. Please send us an email to with your inquiries

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Infrared Sauna


As with all areas of our centre, we have enhanced our cleaning of the infrared sauna. This includes, running heat cleaning cycles based on WHO recommendations, cleaning interior and exterior surfaces of the sauna and adjoining room, as well as further limiting surface contact with the addition of more towels.

The increases in our cleaning protocol unfortunately mean that the time required for each session has almost doubled. This on top of our occupancy requirements has meant that we have had to limit our sauna to 50% occupancy at this time. We know that this will present its own challenges with booking but have tried to find a way to maximize how we utilize the sauna, through set scheduling and limits to pre booking appointments. We have also discontinued all promotional sales of the sauna through 3rd parties so that we can accommodate those that currently hold packages.

Scheduling appointments:

We have worked to create a schedule that optimizes the use of the infrared sauna. We have done this by setting specific start times for booking the sauna and pre planning the time required for cleaning.

Prescreening & Cancellations

We will be in contact with you 1-2 days prior to your appointment to complete a pre screening check list.

We also ask that you cancel if you have any of the following symptoms of COVID-19

We also just want to take a moment and touch on no -shows. In the past we have been very accommodating of missed appointments, however at this time it is even more important that we utilize our time to the best of our ability. This means that missed appointments will result in a loss of a package session. 

With this being said, if you have to cancel due illness or any part of our screening protocol you will not be penalized, as long as you contact us to cancel the appointment. 

Additional Changes –

We have made some changes to the room and what we offer during your session. This includes:

  • Wipeable furniture

  • We have removed all reading material and suggest you bring a book or magazine with you.

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Lastly, we just want to say, we know that when we open, things are going to feel different (they will for us too!) 

It is going to feel different to not come early and enjoy a cup of tea in our waiting room.

It is going to feel different to see our plexiglass stations and be asked to physically distance while in our space.

You will notice some new furniture and the new looks our massage therapists will be sporting. 

We are in the business of trying to make our clients feel better... our goal has always been working towards greater health and wellness for our clients. We work with clients who range in age and vulnerability. From chronic conditions and compromised immune systems to clients seeking general relaxation. 

Working safely with our clients means we wear a mask to protect you, but we also need you to wear one, in common areas, to protect other clients. Those who would prefer to stay home but know the conditions they have, that put them at risk, are also the reason they seek out our services. They need a safe place to find pain relief and care.

We know it will feel different, but we are committed to continuing to uphold the same level of customer service. Our therapists are ready to get back to offering their services, with the same skill and care. 

We all can’t wait to get back to the work we love and the community that surrounds us. 

We appreciate you understanding as we do our best to navigate this time as safety as possible. We can’t wait to welcome you back! 

Katie Stamm & the 3 Leaf Team

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