Frequently Asked Questions
When is massage therapy not recommended?
Your massage therapist is trained to identify if massage therapy is appropriate for you. It is important to accurately complete your health history form and to let the therapist know at the beginning of each treatment if there have been any changes to your health since your last session. With certain conditions (such as cancer, certain heart conditions or pregnancy) or if your therapist is unsure, you may need to see your physician prior to receiving your massage.
If you have a fever, cold/flu or if you have a contagious skin condition, massage is not recommended both for your health and safety as well as your therapists.
Can I talk during my session?
Sure, if you'd like to talk go right ahead. The important thing to remember is that this treatment is all about you relaxing and enjoying the experience. In many instances, people may feel more relaxed starting off talking, and as the massage progresses, enter quiet states of relaxation. Others feel more comfortable talking throughout and some prefer to remain silent during the session.
The important issue here is that there are times when you will need to speak up. If the therapist is doing anything to make you uncomfortable, you should let her/him know immediately. Also, let him/her know if you get too warm or too cold, if the room is too bright, or if the pressure needs to be changed (lighter or deeper). Communication is key and your therapist is there to listen to you and to give you the best service possible.
Do I have to remove all my clothes?
One of the keys to the success of your massage therapy session is your ability to relax and feel comfortable. Therefore, the decision is yours; remove only the articles of clothing that you are comfortable with removing. Traditional full-body massage treatments work best administered directly skin on skin, without the barrier of clothing on the areas being massaged. During a session you will be fully covered with a sheet/blanket, only the area of your body that is being worked on is uncovered. Before and after the session, you will undress and dress in complete privacy.
What about jewelry?
We advise you remove all jewelry prior to arriving for your treatment.
Do I need a Doctors’ referral?
There is no requirement to have a referral to see a Registered Massage Therapist. Your insurance company may require a referral before your service will be covered. You need to check with your policy to see if you need one to be reimbursed for you treatments.
How early should I arrive?
Please arrive 10 minutes prior to your appointment in order to prepare for your service. If you are a new client you will need to fill out a health history form. Arriving late will deprive you of precious minutes of your treatment. Unfortunately no matter how late you start, your treatment will end at the allotted time.
Do you direct bill insurance?
Unfortunately at this time we do not offer direct billing to any insurance companies. However, we can provide you with a receipt to submit for reimbursement.
What is your Cancellation Policy?
When you book an appointment with us we hold that space for you. Should you need to cancel or reschedule your appointment, we do request a minimum of 24hours notice. Please understand, when an appointment is cancelled or missed it effects the therapist directly.
- charges may apply.
When should I avoid using an Infrared Sauna? Or consider a shorter session?
If you have any concerns it is always best to check with your physician prior to using an infrared sauna.
If you have a sprain, bruising, laceration or surgery, the affected area(s) should not be heated for the first 48 hours after an injury OR until the swelling has reduced.
Circulatory sonditions/bleeding disorders
Prescription drug use
*Remember to stay hydrated! Drink adequate water before and after your infrared sauna session.
*If at any point you feel too warm just open the door, or step out if you have to! With the door slightly open you get the benefit of some fresh air while still enjoying the benefits of the infrared sauna.
What if I miss my infrared sauna session?
3 Leaf Wellness Centre reserves the right to mark a missed infrared sauna session as redeemed on any infrared sauna package.
(including Groupon packages)
The reason for this is:
In order to have the infrared sauna at the correct temperature we pre-heat it for 40 minutes prior to your session. We do this to provide you the best experience possible and allow you to have the full benefit of the heat for your entire session. Therefore, by the time a potentially late client turns into a client we know is not arriving and we turn off the sauna it has been running for an hour and using electricity.
When you miss an appointment without notice we are unable to fill your space with another client looking to get in for a session. With one sauna room we often have a wait list of appointments (especially on evening and weekends). These clients would love the opportunity to get an appointment, and with notice we are more likely to be able to fulfill those requests.
We recognize that there may be unforeseen circumstances that are out of your control; therefore we may make an exception to the above policies on those rare occasions.
Can I bring my child/infant with me into the treatment room?
We understand that parents need massage too (maybe more that the rest of us!). However, to respect the experience of our other guests, we kindly ask that your children do not accompany you to your scheduled sessions.